Can I cancel a payment through Telhio Bill Payer?
You can cancel scheduled payments on the Payment Activity - Bill Payments page. If a payment's status is Processed, however, you can no longer cancel it. After you cancel a payment, its status changes to Canceled. Canceled payments remain in your Payment Activity - Bill Payments list. If you cancel a repeating payment, only the selected payment is canceled, not all of the future repeating payments. Go to Make Payments - Repeating Payments to cancel an entire repeating payment schedule.

How can I get help when using the Telhio Bill Payer?
There are 2 ways to get help: 1) Click the help button at the top right hand corner of the Bill Payer site and identify your question on the FAQ. 2) For general questions about your Bill Payer account, call Telhio at 614-221-3233 option 4, option 2 (add 877 for toll-free).

How do I know when Checkfree Corporate Check or the Paper Draft was mailed?
Review the 'Payment Details' under the 'Payment Activity' tab.

How do I know which payment method was used?
Review the 'Payment Details' under the 'Payment Activity " tab.

How do I re-activate the Bill Payer Service?
Please send an e-mail to info@telhio.org and state your request. Please allow up to 24 business hours before the account is re-activated.

How does Checkfree determine when to issue a Checkfree Corporate check or a Paper Draft?
Checkfree software monitors the member's activity, such as number of payments, dollar amount of payments, and NSF issues. If the member is considered low risk and the payee is not signed up to accept ACH, then a Checkfree Corporate Check is issued. If the member's habits show a potential risk to Checkfree, the a Paper Draft issued.

How does Checkfree make payments to payees?
ACH - the member's account is debited via ACH the same date as payee date. Checkree Corp. Check - the check is processed 4 days prior to the payee date entered by the member in order for it to reach the payee by the due date, and the member's account is debited via ACH the same date as payee date. Paper Draft - a paper check is created with the member's account number and routing number and is processed 4 days prior to the payee date entered by the member in order for it to reach the payee by the due date. The paper draft clears through normal check clearing on member's account. This means the funds do not come out of your account until the payee cashes the check.

Is there a limit on payment amounts that I schedule?
Payments may be made up to just under a million dollars and you may schedule as many payments as you choose. When using e-mail payments (payments from your payment account to another account enrolled in this service) the limited payment amount is $2,000.

Is there any guarantee on fraud or timeliness of payment?
Suspect fraud? Just notify CheckFree properly within 2 business days of when you suspect an unauthorized transaction and your liability will be no more than $50, just like for most major credit cards. Payment late? CheckFree will bear the responsibility for any late-payment-related charges (up to $50) should a payment arrive after its due date as long as you scheduled the transaction in accordance with the service’s terms and conditions.

May I use my savings and checking account to pay bills?
No, you may only schedule payments using your Telhio checking account.

What happens to the payee information when the Bill Payer service is deactivated?
As a security precaution, payee information is deleted from the system six months from the date of deactivation.

What is Telhio Bill Payer?
Bill Payer is a safe, fast, easy and convenient way to pay anyone anytime on a secure web site. Telhio has partnered with CheckFree, one of the nation’s leading and most respected Bill Payment companies to handle your payments.

What is the best way to transfer funds from one account to another?
Same day credit for transfers should be made using Home Banking, not Bill Payer. After logging into Home Banking, click the “Transfer” or “Transfer to Other” button. Making a transfer through Telhio Bill Payer is processed electronically through an automated clearing house and can take 24-48 hours to post to your account.

What will happen if I try to schedule a payment in less than the required four day window?
All payments must be scheduled at least four days in advance of your due date. If you attempt to schedule a payment on a Monday that is due that Wednesday, the system will automatically change your due date and give you an error message.

When I look at my check registry in Home Banking, some of the Bill Payer entries have a description and some just say share draft.
If the payment is made by ACH or a Checkfree Corporate check, which are both electronically drawn from your account, then the description will include the payee name. EXAMPLE. Verizon Wireless/Online PMT/040601 If the payment is made as a paper draft, which just like if you wrote the check out of your checkbook, the the desctipion does not include the payee name. EXAMPLE. Share Draft 995061 Trace# 36031465 24

Who do I call if I suspect fraud or a late payment?
Call 614-221-3233 option 4, option 2.

Why did my Bill Payer service become deactivated?
Bill Payer accounts become deactivated when the following conditions apply ... no payment activity for the last 90 days and no sign-on activity with the last 30 days. Deactivating this service is a security feature that protects both the member and the credit union.