Loan Survey

We want to personally welcome our new members to Telhio Credit Union and thank you for selecting us as your primary financial institution.  It is our goal to assist you in gaining personal financial success and to continuously provide you with service excellence.  To help us achieve this goal, we invite you to take a few moments to complete this survey based on your experience when you opened your account.   Simply fill in the blanks, then click on the "Submit" button at the bottom of the page.

Loan purpose

Amount

Please rate the service you received during the INTERVIEW PROCESS.

What made you decide to contact Telhio for your lending needs?

How did you apply for your loan? 

Loan interviewer name (if known)

Date of application

Please rate our staff on the following

Cheerful and friendly
Helpful and courteous
Asked questions and listened in order to determine my needs
Efficient
Handled my needs in a confidential manner
Knowledgeable/competent of loan products and procedures
Explained loan terms/features
Followed through on promises
Provided answer within 48 hours
Used my name
Offered other products/services
Overall were you satisfied with the loan interview process

Please rate the service you received during the CLOSING PROCESS.

How did you close your loan?

Loan closing employee name:

Branch or Dealership name:

Date of closing:

Please rate our staff on the following

Cheerful and friendly
Helpful and courteous
Efficient
Paperwork was ready
Paperwork was correct
Knowledgeable/competent of loan closing process
Clearly explained loan terms
Provided a business card
Used my name
Thanked me for my business
Offered other products/services
Overall were you satisfied with the loan closing process?
Would you like a member of our staff to contact you?

We welcome your comments and suggestions!

Optional Information

Name
Work Phone
Home Phone
E-mail