Online Banking Outages

The following issues are currently being experienced when accessing Online Banking.  Telhio is working to correct these issues.  We apologize about the inconvenience, and will update you as these issues are resolved.

  • Some members are still experiencing issues accessing their Bill Pay Accounts.  We are working to resolve this issue as soon as possible, and will update members as soon as we have a resolve.
  • Some accounts may experience issues displaying account information.  We are working to restore this information to Online Banking.  To receive a balance update, please call Telhio at 614-221-3233, and a representative will be happy to assist you.
  • Bill Pay services are currently unavailable on the Mobile Banking App.  We are working to restore this option in the mobile banking app.  Until then you can log in to Online Banking via the browser on your mobile device to access Bill Pay.
  • Holiday Savings accounts may be showing an available balance.  Holiday Savings Balances are scheduled to be transferred automatically to your selected accounts for spending on October 26th, 2016.
  • Recurring Transfers, as well as transfers between member accounts are currently unavailable.  We are working to restore this feature.  You can also use the P2P feature location under the "Other Services" tab to transfer funds to another member.  You must have a Telhio Debit Card to use this service.
  • Debit card transactions are now held from the available balance on your account.  A window displaying what transactions are being held from the available balance will be available soon.
  • The "View Favorites" tab currently displays the balances of all accounts, not just favorited accounts.  This will be corrected soon.
  • Address changes in Online Banking may be resulting an error.  Please complete an address change form to fax to 614-864-9417.