Don't Hang On, Hang Up!
IP address and phone number spoofing can occur when someone deliberately manipulates and/or hides the actual origination of the web call or phone call.
Criminals will often spoof their phone number or IP address to mislead the individual into believing the call or location is legitimate.
The FCC has guidelines and best practices regarding spoofing, located at https://www.fcc.gov/consumers/guides/spoofing-and-caller-id.
If you are ever unsure about the identity of a caller who has requested access to sensitive account information, please hang up your call, and contact Telhio directly at 1-877-221-3233.
