Telhio Skip-A-Pay FAQ's

What is Skip-A-Pay?
Skip-A-Pay is a program that allows members to skip their payment on an eligible* loan(s) every calendar year.  The cost to skip a loan payment is $35 per eligible loan type.

How do I find out what loans are eligible?

It's easy to find out if your loans are eligible.  Log into Online Banking from a desktop or laptop, click on "Other Services", then "Skip a Loan Payment" to get started.

How do I pay my $35?
You must have the amount available in your Telhio savings or checking account.

What if I am not eligible, but really need to skip a payment?

Certain loan types are not eligible for the program, like mortgage loans.  If your loan cannot be skipped, the Skip-A-Pay tool will notify you of the reason.

If you cannot skip a payment and need assistance, you may contact our Asset Protection department for additional options at 614-222-6940.

Loan Skip Example in Online Banking

*Loans not included in this service include: Mortgage Loans, Lines of Credit loans, leases, loans in bankruptcy or partial charge off status, delinquent loan history, loans in Consumer Credit Counseling Service, loans that have not made more than 4 payments and loans that have a payment less than $100. Any other reasons for non-eligibility will be made available to you in an attempt to skip a payment.

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