Statement of Commitment
1934, Telhio has been a strong financial institution and has served its members
and its community by promoting financial accessibility through extraordinary
service and innovative financial solutions.
To ensure we provide extraordinary service, Telhio promises to:
outstanding member service with every transaction.
honest and fair deals to every member, every time.
every member with respect and dignity regardless of race, color, religion,
sex, sexual orientation, national origin, age, disability, military
to be a trusted financial advisor that our members can count on to assist
them with achieving their financial goals.
good manners, common courtesies and unexpected kindnesses toward members,
potential members and the community at-large.
a range of low-cost products and services to the diverse economic and
social makeup of our members and potential members.
for better ways to serve the needs of potential members and the
under-served portions of our member base.
our services to members in a meaningful way so that members, potential
members, legislators, regulators and the community at large will
understand and appreciate the unique role that member-owned,
not-for-profit, financial cooperatives play in their lives.
and protect the privacy and confidentiality of all member financial
records and transactions.
a good image and reputation within the credit union movement that serves
the best interests of our membership.
and cooperate with other credit union organizations in building a strong
democratic movement for more effective service to all members.
in community affairs as a responsible member of the society.
credit union membership available to as many people as possible within our
field of membership.
Statement of Commitment to Members represents good business practices that
ensure the financial safety and soundness of this institution on behalf of all
Telhio members. We will conduct our relationships and operations in accordance
with this statement and uphold our fundamental commitment to serving our
are six sections contained in this statement that address the philosophical
views of Telhio management.
to the Credit Union Movement
Service and Corporate Citizenship
Our members are united by a defined field of membership and democratically
operate the credit union under state and federal laws and regulations. Telhio
upholds the philosophy that because we serve members (not customers), their
needs (not profits) are our priority. Telhio offers programs that are designed
to improve the economic and social well being of members and potential members
and return financial value to them. We are committed to providing the highest
level of member service possible, providing fast, accurate, courteous, and
efficient attention with every interaction, and developing innovative, secure
technologies to serve our members' needs. With an emphasis on courtesy, Telhio
promises outstanding service with every member interaction ... and if members
don't receive this level of service, management wants to know about it.
Telhio is committed to member education and social responsibility. We provide
financial education to members and potential members to enhance their lives as
well as promote credit union uniqueness, philosophy and values. We educate
members on how to use the credit union's products and services to meet their
needs quickly and efficiently, and we participate in community outreach to
foster a spirit of collaboration and help encourage financial responsibility
Telhio endeavors to preserve the credit union democratic principles, including
demographic representation and volunteer participation in the organization.
Telhio operates as a democratically controlled, member-owned cooperative by
finding diverse, multi-skilled, adaptable, productive and consultative sales
and service-driven management, staff and volunteers.
Commitment to the Credit Union Movement
Telhio has built and strengthened its financial resources throughout the credit
union community and actively advocates the credit union difference at all
levels of government and in other appropriate public forums.
Public Service/Corporate Citizenship
Telhio is an active partner in an effort to enhance both the economic and
social well being of members and the communities in which they live. Telhio
staff, volunteers and members are encouraged to participate in these efforts.