Changes to Telhio Services (Coronavirus [COVID-19] Information)

(Updated 3/24/20)

We care deeply about the health and safety of our members, our staff and the communities that we serve. We continue to follow developments on the coronavirus (COVID-19) and the direction recently given by Governor DeWine. Therefore, we are taking additional actions to comply with the state's recommendations, while ensuring that we are able to continue to serve our members in the most effective, yet safe manner.

In response to developments on the coronavirus (COVID-19), beginning Thursday, March 19, 2020, all in-branch transactions will be conducted in the drive - thru only until further notice.

Our branch lobbies will be temporarily limited to the following transactions by appointment for:
  • Home equity and mortgage loan closings
  • New auto loan purchase closings
  • Business loan closings and Business coin deposit transactions
  • Wire transfers
  • fraud or other sensitive account issues
  • safe deposit box access
  • notary services

To schedule an appointment, please reach out to us at 614-221-3233 or via Live Chat on our website. The temporary lobby restriction will be effective until further notice as directed by our national, state and local health authorities.

We strongly encourage you to use Telhio's digital tools for convenient, anytime banking. You can access your accounts 24/7 with online banking or by using the Telhio Mobile App. With these digital services, you can make payments, view transactions, check balances, find an ATM, transfer funds and more.  It only takes a few minutes to enroll. Start today!

The most important thing we can do in this difficult time is choose to take care of one another. We understand that our members may find themselves facing financial difficulties and uncertainty. Telhio is here to help. We encourage any member who has been impacted to reach out to us to discuss how we can be of assistance.  Please also be aware of Coronavirus scams to protect yourself against potential fraud. Should you have questions or find yourself in a financial hardship, please contact us.  

We will continue to monitor this quickly evolving situation and will be here to help if you need us. Visit telhio.org/news/coronavirus for the latest updates. If you have questions on COVID-19, visit the cdc.gov or contact the ODH Hotline at 1-833-4-ASK-ODH.

Thank you for being a valued Telhio Credit Union member.

Leslie Bumgarner, President & CEO



Other Communications

Financial Assistance Resources (3/24/20)

Coronavirus (COVID-19) Information


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